If you believe an analysis is inaccurate
Caveat's score is an automated opinion about publicly visible review patterns, not a finding of fact — and it can be wrong. If you're a seller (or anyone) and believe a specific analysis got something wrong, we want to hear about it.
How to reach us
Email disputes@caveatpro.com with:
- The product URL and marketplace
- What you believe is inaccurate, and why
- A screenshot of the score, if you have one — it helps us find the exact cached analysis you're seeing
What happens next
1. Acknowledged within 3 business days
A real reply, not an auto-response — confirming we've received it and when to expect an outcome.
2. Investigated on the merits
We check the analysis against the current listing and the actual review data it was built from.
3. An outcome within 10 business days
Either a correction, or an explanation of exactly what pattern the score reflects and why we're standing by it.
What we will do
Where the underlying reviews support it, we correct or refresh the cached analysis. Where our AI-generated summary misrepresented what reviewers actually said, we fix that too, and consider whether the wording needs changing in general so it doesn't happen again.
What we won't do
We don't remove an accurate analysis just because someone disagrees with it, or in response to a legal threat rather than a specific, substantiated issue — every dispute gets the same investigation regardless of how it's raised. Caveat's score is only useful if it can't be made to say something different by asking.
A note on what the score is
Every verdict Caveat produces describes a pattern in publicly visible reviews — never an accusation about a seller's conduct. A low score means the visible reviews share characteristics sometimes seen in manipulated review bases; it is not, and never claims to be, proof that any specific review is fake or that any seller has done anything wrong. See our full explanation of how the score works.